Archive for the ‘USCIS’ Category

USCIS Knows What Its Problems Are. Will It Now Fix Them?

Friday, August 20th, 2010

Recently, the USCIS conducted a survey of more than 5,000 “stakeholders” (folks who care about and participate in the U.S. immigration system in some way).  These stakeholders were asked to identify the key areas of concern for them.  The USCIS has now released its initial report from this survey, identifying the areas of concern most frequently raised by stakeholders.  The report is enlightening.

This initial report lists the following areas of concern, in order, that USCIS will address:

  • National Customer Service Center
  • Nonimmigrant H-1B (specialty occupations)
  • Naturalization
  • Employment-Based Adjustment of Status
  • Family-Based Adjustment of Status
  • Employment-Based Immigrants Preference Categories 1, 2 (priority workers, professionals and holders of advanced degrees) and 3 (skilled workers and professionals)
  • Refugee and Asylum Adjustment of Status
  • Form I-601 (Application for Waiver of Ground of Inadmissibility)
  • General Humanitarian Programs
  • Employment Authorization and Travel Documents

The USCIS has committed to:

convene working groups to review each of the issue areas. Leaders from across USCIS will join analysts, adjudicators and customer service representatives in examining policy and instructional documents that guide our work. USCIS will follow the federal rulemaking process whenever appropriate, and once approved, new policies will be available electronically.

While it is all well and good to internally review and examine policies and procedures, isn’t that the source of the problems with these listed areas of concern?  After all the biggest problem identified by stakeholders is the Customer Service it offers!! I challenge the USCIS to involve stakeholders in these working groups so that not only are real concerns voiced, but solutions can be discussed in an open forum, generating more and better ideas than have been coming out of USCIS since its formation.  Making stakeholders and customers wait to comment on “”possible” internally generated changes until “potential” federal regulations are published (comments which are frequently ignored by USCIS in the rulemaking process) is more of the same old way of doing business.

Director Mayorkas should follow the promise President Obama made shortly after he entered office to make the internal decision making process more open and transparent.  Enough of internal working groups.  Let’s really fix these problems.  Together.

Don’t Get So Uptight. It’s Only a Guideline.

Tuesday, July 6th, 2010
Many people in the immigration field are familiar with the “policy” memorandum issued in January 2010,  known as the “Neufeld Memo” on H-1Bs. The  law firm of Greenburg Traurig  recently sued USCIS over this outrageously inappropriate and legally irresponsible change in policy.  In response, the USCIS has just filed a response arguing that a Preliminary Injunction against the Neufeld Memo should not be granted. You are going to love the reason why:
Moreover, the guidance memorandum at issue in this case is not subject to the notice and comment rulemaking requirements of the APA. USCIS’s memorandum merely sets forth a general and flexible framework to guide agency adjudicators in the exercise of their discretion. The memorandum simply refines the contours of an already existing legal norm set forth in the agency’s regulation. Under these circumstances, the memorandum falls well within the contours of a policy statement or interpretive guidance, as defined by the D.C. Circuit, and is accordingly exempt from the notice and comment rulemaking.

Wait!  Does that say what I think it says?  The Neufeld Memo is NOT policy?  Rather, it is “contour refining” guidance to adjudicators?  Can you see the milk shooting out my nose?   Hopefully, the Federal Court Judge will see through this charade.  The USCIS is using the oldest legal argument in the books–claiming something is not what it plainly appears to be.  Are they really saying that Service Center Adjudicators are free to ignore this “contour refining guidance”?  Really?

The real problems remain while USCIS plays word games with the federal court. Poor training by USCIS of its adjudicators, rogue adjudicators doing what they think the big boss in D.C. wants them to do (restrict legal immigration), and failure of oversight by USCIS HQ types over their Service Center operations.  Now they want more money to continue to give this poor level of service.  Will we ever see Congress step in here and get to the bottom of this government agency?

The Fees, The Fees, Where are the Fees (Going Up!)

Wednesday, June 9th, 2010

The surprise announcement of a proposed fee increase at today’s USCIS stakeholder meeting should take no one by surprise.  USCIS plans to raise filing fees by “generally” 10% or so across the board, except for Naturalization (which is already at an outrageous $675, but will really now be $680) and Adjustment of Status, which is only going up 6% (by $55!!), but the Form I-140 filing fee is increasing by 20% to $580 and Premium Processing is skyrocketing to $1,225!!!  USICS is doing this at a time when inflation has been basically nonexistent, there has been zero accountability from USCIS, and quality of service levels have dropped across the board.

Director Mayorkas has said that the USCIS is taking further steps to cut spending by $160 million from its $2.5 BILLION dollar budget (less than 1%). There is no doubt that USCIS is hamstrung by Congress, which gives USCIS virtually no funding. And, federal law is clear that USCIS does have to recoup some costs from users of its services. These mandatory recoverable costs include:

• Direct and indirect personnel costs, including salaries and fringe benefits such as medical insurance and retirement;
• Physical overhead, consulting, and other indirect costs, including material and supply costs, utilities, insurance, travel, and rents or imputed rents on land,buildings, and equipment;
• Management and supervisory costs; and
• The costs of enforcement, collection, research, establishment of standards, and regulation.
OMB Circular A-25, User Charges (Revised), par. 6, 58 FR 38142 (July 15, 1993).  INA section 286(m), 8 U.S.C. 1356(m), also provides DHS broader discretion to include other costs in their “recapture” from filing fees.
A very interesting and potentially very expensive (for users) change in the regulations is that USCIS is setting up the new fee structure to NOT be tied to Form numbers, such that for the Form I-129, used for many nonimmigrant visas, they can charge separate and disparate filing fees for each type of visa.  The USCIS also is now effectively limiting the types of Forms for which fees can be waived by rewriting the regulation on fee waivers.

What is disturbing to me is that there is nothing in the announcement about reducing the over-hiring from previous two years  (staff cuts) or even reducing salaries.  Frankly, that is the first place EVERY business in America starts.  Heck, even the Department of Transportation had to furlough 2,000 people from its employee roles in March because of a budget fight with Senator Bunning.    Why is there such a reluctance to cut positions or salaries?.  It is quite clear that the USCIS is overstaffed.  Otherwise how do you explain the extraordinary number of unnecessary and redundant Requests for Evidence from the Service Centers that appear to be nothing more than “make work” for examiners? Nor is there anything in the USCIS fee increase proposal about trimming other areas of its budget, including the virtually useless “call centers,” employees benefits, or any other expense.

The real issue here is not necessarily the outrageousness of yet another fee increase, but really the source of funding for USCIS.   More than 95% of USCIS’s funding comes from user fees.  I know of no other federal agency which gets this much of their funding directly from its users. In that respect, USCIS is in many ways like a private business.  If Congress is mandating that USCIS be funded from is users like a private business, then USCIS needs to operate like a private business and be run as such. That would start with cutting not just “expenses” but overhead, which includes much of the over-hiring that was done in the previous administration.

Further, let’s look at what we are NOT getting in this fee increase–quality control, employee accountability, and performance metrics.  We don’t know how USCIS measures its employees or its programs, and we do not know what criteria they use, particularly for “rogue” examiners who issue unnecessary and overbroad RFEs and denials. We are also getting no RATIONAL explanation for the HUGE fee increase for premium processing, other than the USCIS needs the extra money to modernize its systems!

Now, this is a proposed rule.  So I strongly urge every person who reads this to submit formal comments on the proposed rule through www.regulations.gov.  The comment period runs for 45 days, beginning June 11, 2010 and ending July 26, 2010.   Additional detail on the methodology and data USCIS used to develop these fees will be available at www.regulations.gov on June 11, 2010.  I would encourage us to voice our strong opposition to these fee increase until USCIS justifies this increase with better performance, and real budget cuts, not a superficial less than 1%!

Everyone has a blog…even USCIS!

Wednesday, June 9th, 2010

United States Citizenship and Immigration Service has recently added their own blog to the blogosphere. It is called The Beacon and can be accessed at the following URL:

http://blog.uscis.gov/

Besides covering important issues like advanced parole, immigration is now publishing stories about adoptions and recognizing our veterans under their “wounded warriors” program. It is nice to see that immigration is away of the thoughts and questions that are on people’s mind.

Immigration By The Numbers

Tuesday, April 13th, 2010

Yesterday the USCIS released its FY 2009 immigrant visa numbers. More than a million people legally immigrated to the United States in FY 2009. Almost 60% of those folks did so through the adjustment of status process, meaning they were already in the U.S. when their place in line was reached. While not disclosed by USCIS, the supposition is that a number of those folks were actually out of status or, even undocumented, and were able to adjust status using INA 245(i), the penalty law still available to anyone who was a direct or derivative beneficiary of an immigrant visa petition or labor certification filed before April 30, 2001.

The most telling part of this report was the tiny portion used by employment based immigrants. The top three employer-based preferences in terms of green cards issued to the “principal” immigrant (not including their family members) remained the same in 2009 as the prior year—professionals with advanced degrees and aliens of exceptional ability (22,098), skilled workers, professionals, and needed unskilled workers (18,359), and multinational executives and managers and other priority workers (16,806).
This led me to think about the nasty positions taken by USCIS as it attempts to restrict the number of people immigrating to the U.S. through the severely limited number of employment based visas. The “Neufeld” memo continues to spill over form the H-1B categories into other nonimmigrant AND immigrant visas, RFEs, and denials. The sheer number, verbosity and intellectual dishonesty of the RFEs that pour out of the Service Centers are sending talented, potential immigrants for the gates. Yet, 900,000 other immigrants came into the U.S. last year based solely on their relationship to a U.S. Citizen or Lawful Permanent Resident, regardless of how their immigration would impact the job market, or what skill set they brought. The message is clear from the government and USCIS–get yourself a relative in the U.S. and you can come. But forget about an employment based immigrant visa.
I have previously blogged on the Immigrant Visa Wait Times. The crisis in employment based immigration created by these wait times may abate if the limited use of H-1B visas this fiscal year by employers continues. Prospective immigrants will just go home. We can conclude the obvious–the USCIS has been successful in dissuading employers from hiring new foreign workers and in restricting employment based immigration. While restrictionists and protectionists are undoubtedly delighted by this news, it is only America that will suffer in the long run.
We need talented, risk taking immigrants more than ever in the U.S. If they are continuously dissuaded from coming to the U.S. by a USCIS on a mission to limit employment based immigration, and by broken 20th century immigration laws, America will not reach its full potential in the 21st Century.

RFE Hell and Increased USCIS Filing Fees

Monday, September 28th, 2009
Dear Director Mayorkas:

Last week in a speech you broached the subject of the possible need to increase filing fees because of a decrease in the number of applications received by USCIS this fiscal year. You also noted that there was over $100 million shortfall in your budget because of these decreased filings. I have some suggestions to meet your budget.

First, look at your budget projections from this last year. Last October, who didn’t see the recession? Why weren’t reductions in force made at that time? On April 1 when only 33% of the H-1B applications were filed as compared to the year before, why didn’t USCIS staff get pared down? A monumental increase in naturalization applications occurred before the Presidential elections (as they do every 4 years), who did not not see a decrease in naturalization applications for 2009! My heck, every business in America was laying off employees, but not USCIS!

Second, have a heart to heart talk with anyone who issues an RFE that requires more than 5 pages to respond to. This last week we submitted a 3,000 page (30 lb.) response to an RFE (see the picture above), which alleged that an Accountant was not a professional position! Director, what is the deal with your Service Centers? Is there simply too little to do and too many employees? The “service” we are receiving as your customers is not doing the American Economy any good.

Third, why are the local adjudications officers interviewing non-current priority date visa applicants, including on Saturdays in September! You are paying OVERTIME to examiners to interview people who cannot be approved for their green cards. What sense does that make?
I have many other ideas as well if you would like to chat. The bottom line is this. The agency you have just taken over is in serious need of a top to bottom review. You have a monstrous challenge ahead of you to bring this agency in line with the priorities it should have. Priorities that not only include national security, but also ensuring our own economic well being and competitiveness by promoting job growth and allowing companies to hire qualified workers, keeping families together through reunification, and bringing new citizens into the fold.
You need to get control of service centers, where officers are issuing, at increasingly frequent rates, Requests for Evidence that are not only unnecessary, but which are onerous and burdensome, and appear to be designed to make the employer give up his request for the visa application. You have local offices finding marriage “fraud” where no such fraud exists. You have CIS doing 25,000 random walk ins of legitimate U.S. employers of H-1B workers, disrupting the workplace asking questions about the H-1B employer, without regard to a lawyers appearance in the case in clear violation of the 6th Amendment. The list could go on about what your agency is doing wrong. And, while there are things USCIS does right, the reality is that rather than serving immigrants and their employers, you are punishing them.
So, before you raise your fees, I think you MUST first get your own house in order. You should not and cannot honestly balance your budgetary disaster on the backs of the employers and immigrants you are committed to serving.
With all sincerity, I wish you the best of luck in your new position.

USCIS Is Poorly Managed–So says DHS!

Sunday, March 29th, 2009

There was shocking news this week about the USCIS–management shortcomings have undermined USCIS efforts to eliminate the millions of backlogged cases: http://www.govexec.com/story_page.cfm?articleid=42356&dcn=e_gvet!

Let’s be serious, literally millions of immigrants have experienced the shortcomings that the DHS Office of the Inspector General points out in this report. Immigrants have been abused by officers in Adjustment and Naturalization interviews because of poor oversight of rogue officers, cases have been long delayed because there is no effective follow up by managers on case completion, and nothing short of a federal court lawsuit seems to move the USCIS to adjudicate long overdue cases.

Perhaps this report, in a new fresh administration, will spur some changes and follow up in the USCIS, under the direction of a new Director. We can only hope.